For the first time ever, buy-to-let landlords will be legally required to become members of a redress scheme, as part of measures for a new Housing Complaints Resolution Service for the entire residential property market, it was announced yesterday.

Landlords that fail to become members of a redress scheme will face a fine of up to £5,000, under the plans unveiled by the housing secretary, James Brokenshire.

From broken boilers to cracks in the wall, it is hoped that the new Housing Complaints Resolution Service will help dissatisfied homeowners and tenants resolve disputes quickly.


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